We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. We have a zero tolerance policy towards violence and aggression.
This practice operates within the NHS Zero Tolerance Policy on violent or aggressive patients (and relatives).
We believe that everyone has a right to feel safe from violence or verbal abuse. Therefore we take any acts of violence, verbal aggression or intimidation very seriously.
Acts of violence will be reported to the police and patients involved will be removed from the practice list and banned from the premises.
Verbal aggression (including shouting & swearing) may be treated in the same way as acts of violence. Otherwise a warning will be issued and if the behaviour is repeated, then the patient may be asked to leave the list.
All staff at the practice can report problems and this includes aggression or swearing over the phone.