Contacting the Practice

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Contacting the practice if you have Hearing Loss

If you are deaf or hard of hearing you may use RNID Typetalk number: 180015 (+ full number you wish to dial including area code) or contact the practice by email on wolccg.probertroadsurgery@nhs.net Our staff will be happy to liaise with you regarding appointments and queries, please let us know your preference. A hearing loop is located in reception, please advise if you wish to utilise this service. The practice has cards in reception which you may find useful. For more information, you may contact Healthwatch on 01902 553625 or email their nominated contact: (cut & paste into browser)

  • Visit www.ngts.org.uk for information on text relay service
  • Use the NGT Lite app which can be downloaded onto a smartphone.(free on Apple app store, Google Play store & NGT website)
  • You can use 999 by text message in an emergency, go to emergencysms.org.uk to find out more.

Comments or Suggestions

We welcome feedback from patients about our service. It is encouraging to receive compliments but also important that we learn from your experience to make improvements.  Please put your comments in the box in the surgery or complete the patient survey which can be collect from our reception area please ask for further information.  If you have any concerns about any aspect of our service, please let us know.  Your GP, our practice manager or our reception staff will be happy to help.

Change of Details

If you change name, address or telephone number, please let our receptionists know by calling, by using Patient Access or writing or emailing us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card. Practice staff can help with findng a new GP if you request it.

Please inform reception of your mobile number or write it on a piece of paper (with your name) for them to enter on your computer records.  In addition, when safe to do so, our GPs and nurse practitioners will provide medical advice by telephone, facetime, Whatsapp, Accurx and E-mail.

Contacting the Practice by email.

The practice welcomes email contact for ordering prescriptions.

Details required are your name, DOB, name of the drug, dose and strength of the medication required, this is due to safeguards in prescribing, for the safety of your healthcare professional and the safety of the patient.

As the email service is not constantly monitored by staff, please do not contact us by email to request appointments.

Exceptions are for those patients who have hearing loss, are deaf or have a medical condition, where Dr Mittal has given express permission. This is documented on the patients records.

Appointments can be booked online, via the app, or by telephone.

If you wish to email the Practice Manager or GP/Nurse directly, please use the wolccg.probertroadsurgery@nhs.net and address the email to the appropriate person, and the reception team will forward the email.