Friends & Family Test Results 2017
Friends and Family Feedback Totals 2016
Friends and Family results (2015)
Friends & Family feedback (2016 comments from cards)
Friends & Family feedback comments 2017 (comments from cards)
Friends & Family Results 2018 Friends & Family Results 2018
The practice completes a monthly survey called the NHS Friends & Family test which asked the question…
‘ How likely are you to recommend our service to friends and family if they need similar care or treatment’
The results for 2019 were as follows;
Extremely Likely: 1602
Likely: 1062
Neither likely or unlikely: 261
Unlikely: 41
Extremely Unlikely: 48
Don’t know: 472
2019 Total: 3486
2020….the story so far….. at the end of March we were asked to switch off our self check in due to covid-19, which is where the data for this collection originates, as we have seen only limited patients in the practice. In October we were asked to resume, hence the low numbers of engagement. We have been asking patients using cards and have not resumed the self check in due to the risk of cross contamination & covid risk.
January – end October 2020
Extremely Likely: 428
Likely: 238
Neither likely or unlikely: 69
Unlikely: 7
Extremely Unlikely: 8
Don’t know: 107
Total: 857
The survey has been amended so if you have already attended in the past month, you shouldn’t be asked again until a month has lapsed between visits.
If you wish to read the comments written on the response cards, please contact us and we shall be happy to send you a copy of the full report. Email a request to wolccg.probertroadsurgery@nhs.net
