Survey For New Building Outcome

The Practice was in a position where we were forced to move location with very little notice by our landlord, in just a few short weeks. In that time, Practice staff, Integrated Care Board (ICB) colleagues and the members of our fabulous Patient Participation Group (PPG) did its utmost to spread the word and make sure patients had the opportunity to share any questions or concerns.

Patient engagement sessions were publicised in the Practice and on the website, text messages were sent out along with letters to all of our patients. Local business were also asked to help us engage with the wider community.

In the months since the move, we have coped with reduced consulting rooms but with planning and using additional rooms upstairs for telephone triage, we discovered a different, but equally efficient way of working.

Regarding the absence of parking, we thought it may become an issue for some patients, as we had previously been used to a large car park but feedback from patients visiting the new Practice has been generally positive. Indeed, patients requiring blue badge parking spaces have been usually accommodated with little inconvenience.

We know the building is not as large as we have been used to but we are proud to say our standards have not dropped and we continue to see the vast majority of our patients on the day they request an appointment.

We thank our patients for the consideration they have shown us during this period. If you would like to become part of our Patient Participation Group, by either attending face to face meeting 5 times per year or virtually, you could help us to make changes to services, be part of decision making and feedback, learning more about Primary Care and fundraising for local charities, please contact our website for further details ( www.probertroadsurgery.nhs.uk) or email the practice directly on bcicb.probertroadsurgery@nhs.net. Alternatively, contact the Practice Managers, Heather & Margaret and have a chat.

It is our intention to keep the patient engagement momentum garnered during through the moving process going forward, to engage with patients about the future of the practice, about our operating processes, ensuring experiences are positive, building on this to achieve higher standards in Primary Care.